Terms & Conditions

In these Terms, the following words carry the meanings set out below:

• "Company"means cahayacrenas, operating from 60 Anson Road, #12-01, Mapletree Anson, Singapore 079914.
• "Guest"means any individual named on a booking, travelling onboard, or making an enquiry on behalf of a group.
• "Booking"means a confirmed reservation for any charter service offered by the Company.
• "Charter"means any of the vessel-based experiences offered: Morning Harbour Loop, Celebratory Day Charter, or Archipelago Discovery Week.
• "Vessel"means any yacht or boat operated or chartered through the Company.
• "Agreement"means these Terms and Conditions together with any booking confirmation issued by the Company.

By submitting a booking enquiry, confirming a reservation, or boarding any vessel operated by cahayacrenas, you acknowledge that you have read these Terms and agree to be bound by them.

If you are making a booking on behalf of other guests, you confirm that you have the authority to accept these Terms on their behalf and that you have informed them of the relevant conditions.

Guests must be at least 18 years of age to hold a booking. Guests under 18 may participate in charters when accompanied by a responsible adult listed on the booking.

cahayacrenas offers maritime charter experiences in and around Singapore's waters. Our current offerings are:

• Morning Harbour Loop — a 90-minute inner harbour cruise for up to 10 guests at S$560 per charter.
• Celebratory Day Charter — an 8-hour customised experience for up to 14 guests at S$2,550 per charter.
• Archipelago Discovery Week — a 7-day, 6-night voyage for groups of up to 6 guests at S$5,300.

Service descriptions, inclusions, and itineraries are outlined on our website and in booking confirmations. The Company reserves the right to adjust itinerary details due to weather, sea conditions, port authority requirements, or safety considerations without prior notice.

Charter services are subject to vessel availability. Availability is confirmed only upon receipt of deposit payment.

All booking enquiries are submitted via our website contact form or by telephone. A booking becomes confirmed only when the Company issues a written confirmation and the required deposit is received.

Booking confirmations will include the charter type, date, duration, guest count, and any agreed customisations. Guests should review the confirmation and notify the Company of any discrepancies within 48 hours.

The Company reserves the right to decline any booking at its discretion without providing a reason. In such cases, any deposit paid will be returned in full within 7 business days.

Provisional bookings (holds without deposit) may be offered at the Company's discretion and are valid for a maximum of 5 business days. After this period, the provisional hold is released automatically.

All charter prices are quoted in Singapore Dollars (SGD / S$) and include applicable Goods and Services Tax (GST) where required by law.

A non-refundable deposit of 30% of the total charter price is due within 5 business days of booking confirmation to secure the date. The remaining balance is due no later than 7 days before the charter departure.

For the Archipelago Discovery Week, payment terms are as follows: 30% deposit on confirmation, 40% due 30 days before departure, and the remaining 30% due 7 days before departure.

Accepted payment methods include bank transfer and major credit cards as notified in the booking confirmation. Payments by credit card may incur a processing fee, which will be disclosed at the time of payment.

Late payments may result in the release of the booking date. The Company will contact the guest before releasing any confirmed booking.

Each guest is responsible for their own conduct during the charter. Guests agree to:

• Follow all instructions given by the captain and crew at all times.
• Disclose any relevant medical conditions, mobility limitations, or allergies at the time of booking.
• Ensure that guests in their group, including minors, behave in a manner that does not compromise safety or the experience of others.
• Treat the vessel, its equipment, and all crew members with care and respect.
• Arrive at the designated embarkation point at the agreed time. Late arrivals will not result in an extension of the charter duration.

Guests who cause damage to the vessel or its equipment may be liable for repair or replacement costs. The Company will provide documentation of any damage and a cost estimate before pursuing reimbursement.

The captain has the authority to return the vessel to port if, in their judgement, guest behaviour poses a risk to the safety or wellbeing of any person onboard. No refund will be issued in such circumstances.

All charters operate under the regulations of the Maritime and Port Authority of Singapore (MPA). Guests must comply with all applicable maritime laws and safety requirements.

• Life jackets are available onboard and must be worn when instructed by the captain.
• Alcohol consumption is permitted in moderation. The captain may limit or restrict alcohol service at their discretion.
• Smoking is permitted only in designated areas on the open deck.
• No guest may operate the vessel's engine, navigation systems, or any mechanical equipment without explicit permission from the captain.
• Swimming and water activities are permitted only at designated anchorages and with the captain's approval.

The Company carries marine insurance as required under Singapore law. Guests are advised to arrange their own travel insurance covering water-based activities for the duration of the charter.

The Company operates all charters with professionally certified crew and properly maintained vessels. Notwithstanding this, maritime activities carry inherent risks, and guests participate with awareness of this.

To the extent permitted by Singapore law, the Company's liability for any claim arising from a charter — including injury, illness, property loss, or consequential loss — shall not exceed the total amount paid by the guest for the specific charter in question.

The Company is not liable for any loss or inconvenience resulting from events beyond its reasonable control, including but not limited to: adverse weather, port authority directives, mechanical failure, acts of nature, or public health measures.

Nothing in these Terms limits the Company's liability for death or personal injury caused by the Company's negligence, or any other liability that cannot be excluded under Singapore law.

All content on the cahayacrenas website — including text, photography, design, and branding — is the property of the Company or used under licence. Guests may not reproduce, distribute, or commercially use any such content without prior written consent.

Photography and video taken by guests during charters may be used for personal, non-commercial purposes. Guests who publish charter content on social media or other public platforms do so at their own discretion. The Company may request removal of content that misrepresents the experience or the business.

If the Company takes photographs during a charter for promotional use, guests will be informed and consent will be sought.

The Company collects and processes personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. Details of how your data is used, stored, and protected are set out in our Privacy Policy.

By making a booking, you consent to the Company using your contact information to communicate regarding your charter, including confirmations, reminders, and follow-up correspondence.

The Company may update these Terms from time to time. Changes will be published on this page with an updated effective date. Guests with active bookings at the time of any material change will be notified directly.

Continued use of our services or maintenance of an existing booking after changes have been published constitutes acceptance of the revised Terms.

We encourage guests to review this page periodically. The version in effect at the time of your booking departure date applies to that booking.

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising from or related to a charter or these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before initiating formal proceedings, both parties agree to make a genuine attempt to resolve any dispute through direct communication. The Company will respond to written complaints within 10 business days.

Guests may also refer disputes to the Consumers Association of Singapore (CASE) or the Singapore Tourism Board if informal resolution is not achieved.

For any questions about these Terms or to raise a concern, please contact us through any of the following: